onlinebanking
Access ID:
 
Personal Online Banking
First Time Users
   
Business Online Banking
First Time Users
 
Doral Business Cash Management
 
Placing the customer
and our community at
the center is the cornerstone of our approach to banking.

"Genuine
         Community
                        Banking
"

FAQ


1. How do I enroll in Online Banking?

Enrolling is easy, and you will find using Online Banking very convenient to manage your money. To start, let's make sure you have the right information.

About 5 business days after your account is opened, you will receive a Password Assignment Notification. This is your temporary password during enrollment. Have this and your account number handy when you begin the enrollment process.

Then follow these 5 steps – this should only take about 3-5 minutes:

Step 1: Visit our website at doralbankflorida.com and look for the 'First Time Users' link in the Online Banking area
Step 2: After you enter your account number in the Access ID field, select the type of account you opened, and type in the temporary password into the Password field, click 'Submit'
Step 3: Create an Access ID and Password that you can remember for future use
Step 4: Set your Security Data by providing your email address, and selecting security questions. This process is for your security, and will help if you need to retrieve your login information in the future
Step 5: Accept the Online Banking Customer Agreement by clicking 'Accept'. On the next page, you should see your account(s) and balance(s).

If you need assistance during the process, please don't hesitate to call us at 1-855-513-6725.


2. What if I forgot my Access ID and Password?

Please call us at 1-855-513-6725 Monday through Friday 9 AM to 4 PM CST. Or, if you prefer, visit the Contact Us page for other ways to reach us.


3. I forgot my Password. Can I retrieve it online?

Yes. Once you enter your Access ID and complete the security challenge, you will see a link at the bottom of the page that says "Forgot your password?" Click on that link, enter your Access ID, and your Password will be sent to you via the email address we have for you.


4. My account is disabled / locked out. How can I get help?

If you DO still have your Password Assignment Notification that we sent you when you first opened your account and enrolled in Online Banking, you can use that to re-enroll. Just follow the Online Banking Enrollment Process in the answer to #1 above.

If you DON'T still have that Password Assignment Notification, please call us at 1-855-513-6725 Monday through Friday 9 AM to 4 PM CST and we will help you get unlocked.


5. How often do I need to login to avoid getting locked out?

For your security, we will protect your information and disable login after 180 days of inactivity. If this happens, contact us at 1-855-513-6725 and we will get you unlocked.


6. What does registering my computer do?

Registering your computer makes logging in quicker and easier. If you register your computer, you won't be prompted to answer your security questions when signing in to view your account(s) online. We recommend only registering private computers, such as your home computer.


7. I'm not sure which Doral website to use to access my accounts online – help!

Depending on where / how you opened your account, you can use the following websites:

If you opened an account online at Doral Direct, use this website: www.doraldirect.com

If you opened an account at one of our Doral NY branches, use this website: www.doralbankny.com

If you opened an account at one of our Doral Florida branches, use this website: www.doralbankflorida.com

Helpful hint: Once you find the right website, save it as a favorite or bookmark so you can easily access it.


8. May I open an account online?

Yes! Currently, all Certificate of Deposit terms offered by Doral Bank Florida can be opened online. If you reside in Escambia, Bay, Santa Rosa or Gulf counties, you are eligible to apply online. Simply click on the Open Now link on our personal rates page.


9. What do I need to open an account online?

To complete the online application, you will need:

  • To be 18 years of age or older.
  • To be either a U.S. citizen or a U.S. lawful permanent resident.
  • To reside within Escambia, Bay, Santa Rosa or Gulf county.
  • A Social Security Number.
  • 2 Forms of Verification Identification, including at least one Government-issued photo ID (e.g., driver's license, passport, state ID, or military ID). See acceptable Verification Identification Documents.
  • Personal information including your date of birth and your place of birth.
  • A valid email address.
  • A bank routing and account number to provide initial funding of the account.

After the application is submitted, please mail or upload photocopies of two acceptable forms of ID Verification- See Verification Identification Documents and mailing address

In order to upload your ID Verification Documents, please go here. You will be asked to input your Application Reference Number (found on our application status emails), Email address and Application Password you created.


10. What is Doral Bank’s ABA Routing Transit Number?

The ABA Routing Transit Number for Doral Bank is 026073082.


11. Does Doral offer Mobile Banking?

What is Doral Mobile®?

Doral Mobile allows you to access  your online deposit accounts 24/7 from a cell phone or mobile device in a secure, convenient, and easy to use platform through text banking, mobile web access, or a downloadable iPhone® or Android™ application (App).

Is Mobile Banking secure?

Doral’s Mobile Banking system is fully secure and uses 128-bit encryption technology. We require a password each time you log on. In addition, only your registered devices can access Doral Mobile services.

What devices work with Mobile Banking?

Most cell phones can use Doral’s text banking service, provided the phone is capable of sending and receiving SMS text messages (and your service plan supports text messaging).

Phones with Internet access and a browser can use Doral’s mobile browser service. Users with an iPhone or an Android phone also have the option of downloading a Doral Mobile App that takes advantage of enhanced features of Doral’s Mobile Banking. The minimum Operating System version required to support these features on the Doral Mobile App for iPhone is iOS 5.0.1 or newer and for Android is 2.2.

How do I register for Doral Mobile?

Enrollment in Online Banking is required prior to registering for Doral Mobile. Once enrolled, there are two ways to register for Mobile Banking.

Method 1: Register your mobile device by logging into Doral Online Banking via your computer. Go to “My Profile” and scroll to the “Mobile Banking Profile” tab. Click on Enroll Now.

Method 2: Download the Doral Mobile App directly from the Google Play™ Store (Android) or the App StoreSM (iPhone). Once the Doral Mobile App is downloaded, you will be prompted to enter your Online Banking Access ID (Username) and answer a security question. Next, you will enter your Online Banking password. Once you are enrolled in Mobile Banking, you can manage devices from your Mobile Banking Profile within Online Banking.

Is my online Access ID the same as my Username on my Doral Mobile App?

Yes. Doral Mobile uses the term Username instead of Access ID, but they are the same.

What services are available through Mobile Banking?

Text Banking - allows you to access basic account information with cell phones that can send and receive text messages. You view your accounts by the nicknames that you set up in Online Banking and no detailed personal information is displayed in the text. Internet service is not required for this level of service. You can:

  • View real-time account balances
  • View recent transaction history
  • Locate a nearby Doral branch or ATM
Mobile Browser – If you have a web-enabled smart phone, you can visit Doral’s website (www.doralbankflorida.com) right on your mobile device and you can:
  • Transfer funds between Doral accounts
  • Pay bills from your mobile device
  • Send money to anyone in the United States with Popmoney®
Doral Mobile App– If you have an Android or iPhone, you will have access to all the features listed for mobile browser banking by downloading the Doral Mobile App from the Google Play Store (Android) or the App Store (iPhone). You will also have the opportunity to deposit paper checks using the deposit feature with your device’s camera. A camera with at least two mega-pixels in resolution is required to support the check deposit feature. This feature is subject to eligibility and restrictions apply. Mobile Deposit is not available on all devices.

How can I deposit checks using the Doral Mobile App?

Doral customers with checking, savings, or money market accounts who have downloaded the Doral Mobile App from the Google Play Store or Apple App Store will have access to the check deposit feature. This feature allows you to use the camera on your smart phone to take pictures of endorsed checks for deposit into your accounts without having to visit a branch. Mobile Deposit is subject to eligibility and further review. Deposit limits and other restrictions apply.

When will my funds be available after I deposit a check?

Checks deposited prior to 3 p.m. EST on any business day are processed the same day and will generally be available for withdrawal within two business days.  Please refer to “Your Ability to Withdraw Funds” in our Account Disclosures for details.

What is the latest I can make a transfer between my accounts and have the funds processed the same day?

Transfer of funds between your Doral checking, savings and money market accounts made prior to 6 p.m. EST on any business day will post to your Doral accounts on the same day.

What should I do with my paper check after I make a Mobile Deposit?

After you complete your check deposit with your phone, you should write “deposited Doral Mobile,” or similar information, and the date, on the face of check. Please retain it for two weeks to allow sufficient time to ensure the check has been processed and funds are available. You should properly destroy checks after the two-week waiting period.

Are there transaction limits for Mobile Deposit?

Daily mobile check deposit limits start at $1,000 per day per eligible account. An account must be opened a minimum of 30 days and must be in good standing to be eligible for mobile check deposit.

Accounts will be reviewed periodically and limits may be increased. Limits are subject to change.

How does Text Banking work?

Once registered for text banking, you can use a number of text message codes on your phone to receive basic information about your Doral account. Send a text message to 99588 (doralbank) with any of the following text commands:

“BAL” = account balance

“ATM + (street or zip)” = closest Doral ATM

“BRANCH + (street or zip)” = closest Doral Branch

“HIST + (account nickname)” = list of most recent transactions

“HELP” = shows list of all available text commands

Text commands are not case sensitive.

I have an Android phone and there is no log-out button. How do I log out of the Doral Mobile App?

Android users are automatically logged out after five minutes of inactivity.

Are there any fees associated with Mobile Banking at Doral?


Doral Bank does not charge for the Doral Mobile service and the Doral Mobile App is free to download. Message and data rates may apply when using mobile devices. Please check with your personal mobile carrier. Refer to our fee schedule for standard transaction fees that may apply.

The ATMs listed on the Doral Mobile App are limited to ATMs located at Doral Bank branches. Where can I find the location of fee-free ATMs close to me?

Doral Bank is a member of the Allpoint™ Network which provides you with access to over 43,000 fee-free ATMs in the United States. The fee-free ATMs allow you to make account inquiries and cash withdrawals. Click the link below to find the nearest fee-free ATM.  In addition, you can find a link to the Allpoint Network on the Doral Mobile App.

https://www.doralbankflorida.com/free-atm-locator/

Doral Mobile is a registered trademark of Doral Bank.
Apple, the Apple logo and iPhone are trademarks of Apple, Inc. registered in the U.S. and other countries. App store is a service mark of Apple Inc.
Android and Google Play are trademarks of Google, Inc.
Popmoney is a registered trademark of Fiserv, Inc. or its affiliates.



Don't see an answer you need? Feel free to Contact Us and we'll get right back to you.